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Choosing the right specialist is crucial for achieving the best outcomes in therapy. Here’s how our process helps you find the ideal therapist:

After you sign up, we will match you with an available therapist who aligns with your objectives, preferences, and the specific issues you are dealing with. Different therapists have various approaches and areas of focus, so it's essential to find the right person to help you achieve the best results.

We have a high success rate in providing successful matches, ensuring that most clients find a suitable therapist on their first try. However, your comfort and satisfaction are our top priorities. If you start the process and feel that your therapist isn't a good fit, you have the option to be matched with a different therapist.

You have multiple flexible options to communicate with your therapist, ensuring that therapy fits seamlessly into your life. You can choose from the following methods:

• In-Office Appointment: Visit your therapist for face-to-face sessions in a traditional office setting.
• Exchanging Messages: Send and receive messages with your therapist at your convenience.
• Phone Calls: Speak directly with your therapist over the phone for a more personal touch.
• Video Conferencing: Have virtual face-to-face sessions through video calls, combining convenience with a more personal interaction.

You can mix and match these methods based on your needs, availability, and convenience. Whether you prefer the structure of in-office appointments, the flexibility of messaging, or the immediacy of live chat, phone calls, or video conferencing, we have you covered. This flexibility ensures that you can always find a way to connect with your therapist that suits your lifestyle.

Yes, you can cancel or reschedule a session up to 24 hours before it begins. If you cancel the session later than this, the payment for the session is non-refundable.

If you are not satisfied with your therapist, use the specialist selection feature on our platform. You can choose from four suggested therapists. Additionally, on the main page of the platform, there is a filter for specific issues. Use it to see all the specialists who have experience working with your particular concern.

It's important to understand what exactly didn't work for you. Working on yourself is not always a joyful process, as it often involves confronting aspects of your personality that you haven't seen or didn't want to see before. Accepting and processing these aspects requires resilience.

Finding the right therapist can be challenging, much like finding a new friend. Don't give up; the results are worth the effort you put into finding a specialist who is right for you.

All therapists are registered with their respective professional organizations, having successfully completed the required education, exams, training, practice, and ongoing supervision.

In general, therapists will keep what you tell them confidential, but there are some limited exceptions. For example, if you threaten serious harm to yourself or to an identifiable victim, the therapist may be required to report this information to the relevant authorities. Therapists are also subject to ongoing professional supervision as required by their organizations.

Before starting therapy, it’s a good idea to discuss any concerns or questions you have about confidentiality with your therapist to fully understand their obligations.